Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What materials are used in RealCraft products?
We prioritize authenticity and durability, using sustainably sourced solid woods, premium metals, and organic textiles to ensure every piece lasts for generations.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For custom or handcrafted-to-order furniture, please allow 3-4 weeks for production and delivery.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund or exchange.
How should I care for my wooden furniture?
To maintain the natural beauty of your wood pieces, we recommend dusting with a soft cloth and avoiding direct sunlight or harsh chemical cleaners. Periodic treatment with food-safe mineral oil is recommended for cutting boards.
Are your products eco-friendly?
Yes, sustainability is at our core. We use FSC-certified timber, non-toxic finishes, and recyclable packaging to minimize our environmental footprint.