Returns & Exchanges

At RealCraft, we stand by the quality of our artisanal home goods and offer a 30-day return window for most items to ensure your complete satisfaction. If your selection isn't the perfect fit for your home, we are here to help you find a better solution or process a prompt refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package with Care

  Securely pack the items in their original packaging, ensuring all hardware, instructions, and protective materials are included to prevent damage during transit.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our workshop receives and inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.